Terms of Service & Refund Policy
Last Updated: October 16, 2026 • Effective Immediately
1. Legal Entity & Agreement
Welcome to Etuki Intelligence ("Etuki", "we", "us", or "our"), operated by Lobet Rain at https://www.etuki.com. By accessing our platform or purchasing any of our software licenses and telemetry suites, you agree to these Terms of Service.
2. Merchant of Record (Paddle.com)
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Your billing statement will display PADDLE.NET* ETUKI.
3. Official 5-Tier SaaS Products & Deliverables
- Studio Pass ($19/month (or One-Time Pass) USD): Instant unlock of Etuki Quota Studio Pro for multi-model token routing simulations, concurrency modeling, and report export.
- Single FinOps Audit ($49 USD): Comprehensive automated AI & Cloud bill audit report, context-cliff surcharge detection, and drop-in replacement savings playbook.
- Pro Annual License ($499/year (Buy 10 Months, Get 2 Months Free alongside the $49/month Team FinOps plan) USD/yr): Full year of unlimited Quota Studio Pro access, continuous automated bill auditing, and real-time webhook price alerts.
- Featured Provider Telemetry Suite ($500 USD/mo): Priority API endpoint latency benchmarking, verified SLA validation, and dedicated analytical indexing.
- Enterprise Custom Telemetry Suite ($1,500 USD/mo): Full-stack custom FinOps dataset integration, dedicated enterprise API rate-limit stress testing, and executive benchmark reporting.
4. 14-Day 100% Money-Back Refund Policy
In full compliance with Paddle buyer protection standards, customers may request a full 100% refund within 14 calendar days of purchasing any of our 5 software and telemetry tiers ($19/month (or One-Time Pass), $49, $499/year (Buy 10 Months, Get 2 Months Free alongside the $49/month Team FinOps plan), $500, or $1,500). Subscriptions may be cancelled at any time before the next billing cycle. To request a refund or cancellation, email [email protected] with your order email or Paddle transaction ID.
Official Merchant of Record & Unconditional 14-Day Refund Policy (Paddle.com Compliance)
Our order process is conducted by our online reseller and authorized Merchant of Record, Paddle.com. Paddle.com is the Merchant of Record for all our software licensing, SaaS subscriptions, and digital orders (`Etuki Quota Studio`, `Etuki FinOps Bill Auditor`, and `Etuki Enterprise Telemetry Plans`). Paddle provides all customer service inquiries and handles returns.
Unconditional 14-Day Right to Cancel & 100% Money-Back Guarantee: If you are a Consumer or Business customer and are not 100% satisfied with your purchase for any reason, you have the unconditional right to cancel your order and receive a full 100% refund within 14 days of the transaction date without giving any reason and with zero exceptions. To request an instant refund, simply email [email protected] or contact Paddle Buyer Support (paddle.net).